Specials |
Common Questions about Vacation Rental HomesFrequently Asked Questions.
1. How do I view an individual property? Click on the Vacation Rentals tab on the top of the webpage. It will bring you to a page that lists all of the properties that we have. Click on the view property tab located underneath the picture of the property. Here you can view photos of different areas of the villa, as well as any community information that is available.
2. How to I report something not working on the website, and (or) file a complaint? Please email the company owner, Sue Hurtley at suehurtley@aol.com Please give a brief description of your complaint, name and contact information.
3. Do you do a tenant background screening? No,for a short term vacation rental we do not, however, if the rental agreement is for more than a month we will conduct a background check, credit check, and rental history.
4. What if something breaks during my stay? I.E. Air conditioning, pool, washer & dryer. Please contact the property management via the telephone number given in the welcome handbook right away. If no one answers your call, please leave a detailed message and we will have a maintenance worker come out as soon as possible. Pending inquiry of how the item was damaged, you may be required to pay for the item if it is concluded that you were at fault.
5. What if my check or credit payment is returned by the bank? Florida Sunlite Villas requires a charge of $0 for any check (or anyother form of payment) that is returned by the bank.
6. What if i want to stay a few days extra in my villa? An extended stay may be worked out if there are no bookings for that villa on the date(s) you would like to stay. However there is no guarantee that the villa will be available for extended stay and it is recommended that you book your villa for the exact amount of days you would like to stay.
7. What if i have an emergency and have to leave my villa early? Sorry, but no refunds will be given.
8. Is florida Sunlite Villas licensed by the state? Yes, we are licensed in Osceola and Polk counties as a lodging provider and each individual home is licensed as a short term or vacation rental home.
If you have any other questions, please email us at suehurtley@aol.com |
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